MyMazaru Mazaru Insights®

Our Results

We work hard so your customers don't have to, and we know it works.

We measure results and have helped leading brands push up customer satisfaction scores, get more sales and wisely cut down on frustrating, service contact.

We think you'll agree - they are pretty epic 😉

Saved 8k transfers - nice work!

Hastings Direct asked for our help - and we delivered! We tweaked IVR timing, raised ID&V matches by 4.4% and kept thousands of calls out of the queue. That's an all-round better experience for everyone!

See more of our wow moments

Who we work with

Have a look at some of our clients, then get in touch to add you name to the list! They trust us to deliver - and we never disappoint 😉

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Some of our recent achievements 🏆

IVR redesign

Transfers cut by 80%

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Chatbot redesign

Contact cut by 20%

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Award winning work for NWG

Gold Award for CX

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Waitrose

Self-serve deflection

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Interactive design

Self-service up 12%

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Self-service success

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Our Results

We work hard so your customers don't have to, and we know it works. We measure results and have helped leading brands push up customer satisfaction scores, get more sales and wisely cut down on frustrating, service contact. We think you'll agree - they are pretty epic 😉

Some of our recent achievements 🏆

We work hard so your customers don't have to, and we know it works.

We measure results and have helped leading brands push up customer satisfaction scores, get more sales and wisely cut down on frustrating, service contact.

We think you'll agree - they are pretty epic 😉